Refunds and Returns
If any purchase from our online store fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 60 days of receipt of your shipment. Knives must be in the original factory condition and original packaging to receive a refund. We do not accept returns for knives that have been disassembled, modified, resharpened, or show signs of use or wear.
Original shipping charges (if applicable, for example if you select expedited or international shipping) are only refundable if the product you received is defective. We will provide you with a free return shipping label if you would like to make a return.
Email us at firstname.lastname@example.org or call us at (805) 500 - 8043 to request a return label. If you are interested in exchanging your product, please include a brief note explaining the product you would like instead. We will issue you a refund once the item has been received and inspected by our returns team. We are not responsible for items lost in transit. We do not accept COD returns. Packages will be refused and sent back to the originator.
Lost or Stolen Packages
Once your order has been delivered, it is out of our control to help you locate it. We don't offer refunds or replacements for orders with confirmed delivery. For additional security, if you'd like to require signature confirmation for your order, simply include a noting indicating this in the "add a note to your order" section at checkout. Mail theft is an increasingly common crime. We recommend you only use a delivery address that you know is secure and request signature confirmation with your order.
Return Mailing Address
1129 Maricopa Hwy. #B162
Ojai, CA 93023